Terms of service

Effective Date: July 7, 2026

Welcome to GeoJem. These Terms of Service ("Terms") govern your access to and use of geojem.com, including all products, services, and content offered through our website. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website immediately.

Throughout these Terms, the words "we," "our," and "us" refer to GeoJem, while "you," "your," and "customer" refer to any visitor or purchaser using our website.

1. Business Information

Store Name: GeoJem

Website: geojem.com

Email: geojem.business@gmail.com

Phone: +91 8001200587

Business Address:

P. R. Thakur Sarani,

Ganti, Thakur Nagar,

P.S. Gaighhata,

District: North 24 Parganas,

West Bengal – 743287

GST Number: 19AHUPR4089D1ZM

2. Acceptance of Terms

By browsing, registering, or purchasing products from GeoJem, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree to these Terms, you must not use this website.

3. Eligibility

To use our website and purchase products, you must:

  • Be at least 18 years old or have parental/guardian permission.

  • Provide accurate and complete information.

  • Use the website only for lawful purposes.

  • Not misuse or interfere with website operations.

4. Products and Services

GeoJem offers jewelry, accessories, gemstones, lifestyle products, and other merchandise.

We strive to display accurate descriptions, specifications, and images. However, slight differences in color, size, texture, finish, or appearance may occur due to lighting, screen settings, or manufacturing variations.

Product images are for illustration purposes and may not exactly represent the delivered product.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, occasional errors may occur. If an incorrect price is identified after an order is placed, we reserve the right to cancel the order and issue a full refund.

Applicable taxes, shipping charges, or other fees will be shown during checkout.

6. Orders

When you place an order, you agree that:

  • All information submitted is accurate.

  • Payment details are valid.

  • You are authorized to use the chosen payment method.

An order confirmation email does not constitute acceptance of your order.

We reserve the right to:

  • Cancel any order.

  • Reject suspicious orders.

  • Limit product quantities.

  • Refuse service to anyone.

7. Payment

We accept secure payment methods available during checkout, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

Payments are processed through secure third-party payment gateways.

GeoJem does not store your complete payment card information.

8. Shipping

Orders are processed within our normal business timelines.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Natural disasters

  • Government restrictions

Shipping charges, if applicable, are displayed during checkout.

Risk of loss transfers to the customer upon successful delivery.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should carefully read the policy before making purchases.

Refund eligibility depends upon product condition and compliance with our return guidelines.

Products showing signs of use, damage caused by customers, or missing original packaging may not qualify for refunds.

10. Cancellations

Customers may request cancellation before shipment.

Once an order has been dispatched, cancellation requests may not be accepted.

GeoJem reserves the right to cancel orders for reasons including:

  • Payment failure

  • Incorrect pricing

  • Product unavailability

  • Fraud detection

  • Address verification issues

In such cases, eligible payments will be refunded.

11. User Accounts

If you create an account, you are responsible for:

  • Maintaining confidentiality of login credentials.

  • Restricting unauthorized access.

  • Updating account information.

  • All activities conducted through your account.

Notify us immediately if unauthorized access occurs.

12. User Conduct

Users agree not to:

  • Violate any applicable law.

  • Upload malicious software.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Use automated bots without permission.

  • Submit false information.

  • Engage in fraudulent transactions.

  • Post offensive or unlawful content.

Violation of these Terms may result in account suspension.

13. Intellectual Property

All website content, including:

  • Logos

  • Images

  • Graphics

  • Icons

  • Product descriptions

  • Videos

  • Text

  • Designs

  • Layout

  • Software

is the exclusive property of GeoJem or its licensors.

No content may be copied, reproduced, modified, distributed, or used without written permission.

14. Accuracy of Information

We continuously update our website.

Despite our efforts, information may occasionally contain:

  • Typographical errors

  • Pricing mistakes

  • Product inaccuracies

  • Availability errors

We reserve the right to correct such errors without prior notice.

15. Third-Party Services

Our website may contain links to third-party websites or services.

GeoJem is not responsible for:

  • Third-party content

  • Privacy practices

  • Products

  • Services

  • Transactions conducted outside our website

Users access third-party websites at their own risk.

16. Promotional Offers

Discounts, coupons, and promotional campaigns are subject to:

  • Specific validity periods

  • Product eligibility

  • Stock availability

  • Promotional terms

Offers cannot be combined unless specifically stated.

GeoJem reserves the right to withdraw or modify promotions at any time.

17. Limitation of Liability

To the maximum extent permitted by law, GeoJem shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential losses

  • Lost profits

  • Business interruption

  • Data loss

Our maximum liability shall not exceed the purchase price of the affected product.

18. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • Complete accuracy

  • Uninterrupted access

Customers use our website at their own discretion.

19. Indemnification

You agree to indemnify and hold harmless GeoJem, its owners, employees, affiliates, and partners against any claims, damages, liabilities, losses, costs, or legal expenses arising from:

  • Your misuse of the website.

  • Violation of these Terms.

  • Infringement of third-party rights.

  • Fraudulent activities.

20. Force Majeure

GeoJem shall not be liable for delays or failures resulting from circumstances beyond reasonable control, including:

  • Floods

  • Fires

  • Earthquakes

  • Pandemics

  • Government actions

  • Internet outages

  • Transportation disruptions

  • Labour disputes

  • Natural disasters

21. Privacy

Your use of GeoJem is also governed by our Privacy Policy.

By using our website, you consent to the collection, storage, and processing of information as described in our Privacy Policy.

22. Electronic Communications

By providing your email address or phone number, you agree to receive:

  • Order confirmations

  • Shipping updates

  • Customer support communications

  • Promotional offers (where permitted)

You may unsubscribe from promotional communications at any time.

23. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in North 24 Parganas, West Bengal.

24. Changes to Terms

GeoJem may revise these Terms of Service at any time without prior notice.

Updated Terms become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

25. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the complete agreement between GeoJem and its customers regarding the use of our website.

27. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

GeoJem

Website: geojem.com

Email: geojem.business@gmail.com

Phone: +91 8001200587

Address:

P. R. Thakur Sarani,

Ganti, Thakur Nagar,

P.S. Gaighhata,

District: North 24 Parganas,

West Bengal – 743287

GST Number: 19AHUPR4089D1ZM

Thank you for choosing GeoJem. We appreciate your trust and are committed to providing a secure, transparent, and reliable shopping experience.