Terms of service

GeoJem.com

Last Updated: February 2026

Welcome to GeoJem.com. These Terms of Service (“Terms”, “Terms of Use”) govern your access to and use of our website and services operated by GeoJem (“we”, “us”, “our”). By accessing, browsing, or making a purchase from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About GeoJem

GeoJem is an online store specializing in Jewelry and Crystal products, offering carefully selected items designed for beauty, gifting, spiritual use, and personal adornment.

Business Address:
P. R. Thakur Sarani,
Ganti, Thakur Nagar,
P.S. – Gaighata,
District – North 24 Parganas,
West Bengal – 743287, India

Email: geojem.business@gmail.com
Phone: +91 8001200587

2. Eligibility to Use Our Services

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are accessing the website under the supervision of a parent or legal guardian.

You agree that all information provided by you is accurate, complete, and current.

3. Use of Website

You agree to use GeoJem.com only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations

  • Infringe upon the rights of others

  • Disrupt or interfere with the website’s functionality

  • Attempt unauthorized access to systems, servers, or data

We reserve the right to restrict or terminate access if misuse is detected.

4. Product Information & Accuracy

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate. However:

  • Jewelry and crystal products may vary slightly in color, shape, size, or appearance due to natural characteristics.

  • Images are for illustration purposes only.

  • Minor variations do not qualify as defects.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Payment must be completed before order processing.

Accepted payment methods may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets or other gateways available on the website

GeoJem is not responsible for payment gateway failures or delays beyond our control.

6. Order Acceptance & Cancellation

  • Order confirmation does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order due to:

    • Product unavailability

    • Pricing or technical errors

    • Suspected fraud or misuse

    • Incomplete or incorrect customer details

If your order is canceled after payment, the amount will be refunded as per our Refund Policy.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, courier delays, weather conditions, or unforeseen circumstances.

  • GeoJem is not liable for delays caused by third-party logistics providers.

  • Customers must provide accurate shipping information.

For detailed information, please refer to our Shipping Policy.

8. Returns, Refunds & Exchanges

  • Returns and refunds are subject to our Return & Refund Policy.

  • Jewelry and crystal items must be returned unused, undamaged, and in original packaging.

  • Certain products may be non-returnable due to hygiene, customization, or nature of the item.

Refunds will be processed after inspection of returned products.

9. Crystal & Jewelry Disclaimer

  • Crystals and gemstones are sold for decorative, spiritual, and personal use only.

  • We do not guarantee any healing, metaphysical, astrological, or therapeutic results.

  • Jewelry items are not intended for medical or professional use.

GeoJem shall not be responsible for personal beliefs, interpretations, or outcomes related to crystal usage.

10. Intellectual Property Rights

All content on GeoJem.com, including but not limited to:

  • Logos

  • Images

  • Text

  • Product descriptions

  • Graphics

  • Website design

is the intellectual property of GeoJem and protected under applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

11. User Content & Reviews

If you submit reviews, feedback, images, or comments:

  • You grant GeoJem a non-exclusive, royalty-free right to use, reproduce, and display such content.

  • Content must not be offensive, misleading, or violate any law.

We reserve the right to remove or edit user-submitted content at our discretion.

12. Limitation of Liability

To the fullest extent permitted by law:

  • GeoJem shall not be liable for indirect, incidental, or consequential damages.

  • Our liability shall not exceed the amount paid by you for the product in question.

We are not responsible for losses caused by misuse of products, incorrect usage, or third-party services.

13. Indemnification

You agree to indemnify and hold harmless GeoJem, its owners, employees, and affiliates from any claims, damages, or expenses arising from:

  • Violation of these Terms

  • Misuse of the website or products

  • Infringement of third-party rights

14. Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse their content, policies, or practices. Accessing third-party sites is at your own risk.

15. Privacy Policy

Your use of GeoJem.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Termination

We reserve the right to suspend or terminate your access to our website without notice if you violate these Terms or engage in unlawful activity.

17. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in West Bengal.

18. Changes to Terms of Service

GeoJem reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

19. Contact Information

For any questions, concerns, or support related to these Terms, please contact us:

GeoJem
📍 P. R. Thakur Sarani, Ganti, Thakur Nagar
P.S. – Gaighata, Dist – North 24 Parganas
West Bengal – 743287
📧 Email: geojem.business@gmail.com
📞 Phone: +91 8001200587