Refund policy

Effective Date: July 7, 2026

Welcome to GeoJem.com. Customer satisfaction is our highest priority, and we are committed to providing quality products and reliable customer service. This Return & Refund Policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted. By placing an order on GeoJem.com, you acknowledge and agree to the terms outlined below.

1. Company Information

Business Name: GeoJem.com

Email: geojem.business@gmail.com

Phone: 8001200587

Business Address:

P. R. Thakur Sarani, Ganti, Thakur Nagar,

P.S. Gaighhata, District North 24 Parganas,

West Bengal – 743287, India

GST Number: 19AHUPR4089D1ZM

2. Our Return Policy

At GeoJem.com, we strive to ensure every customer receives products in excellent condition. If you receive an item that is damaged, defective, incorrect, or incomplete, we will gladly assist you with a replacement or refund in accordance with this policy.

Please inspect your order immediately upon delivery and notify us if you notice any issues.

3. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is incomplete or missing essential parts.

  • The item is significantly different from the product ordered.

To qualify for a return:

  • The request must be submitted within 7 days of delivery.

  • The item must remain unused.

  • Original packaging must be retained.

  • All tags, labels, accessories, manuals, warranty cards, and invoices must be included.

  • The product should be in its original condition.

Failure to meet these conditions may result in rejection of the return request.

4. Items That Cannot Be Returned

For hygiene, safety, customization, or legal reasons, certain products cannot be returned, including but not limited to:

  • Customized or personalized products.

  • Gift cards or promotional vouchers.

  • Products damaged due to customer misuse.

  • Products without original packaging.

  • Products showing signs of use.

  • Products returned after the return window expires.

  • Items intentionally damaged after delivery.

GeoJem.com reserves the right to inspect returned items before approving any refund or replacement.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery.

  2. Share your order number.

  3. Provide clear photographs showing:

    • The damaged item

    • The shipping label

    • The outer package

    • Any visible defects

  4. If required, provide a short unboxing video.

After verification, we will arrange a replacement or process a refund, depending on product availability and the nature of the issue.

6. Incorrect Product Received

If you receive the wrong product, please notify us within 48 hours.

Once verified, GeoJem.com will arrange the pickup of the incorrect item and dispatch the correct product without additional charges.

If the correct product is unavailable, you may choose between:

  • A full refund

  • Store credit

  • An alternative product of equal value

7. Return Request Process

To initiate a return:

Email us at geojem.business@gmail.com

Include:

  • Full Name

  • Order Number

  • Contact Number

  • Reason for Return

  • Photos of the product

  • Unboxing video (if available)

Our customer support team will review your request and respond within 2–5 business days.

Do not return products without receiving return authorization.

Unauthorized returns may not be accepted.

8. Pickup Process

Where pickup service is available, GeoJem.com will arrange collection from your delivery address.

If pickup is unavailable in your location, customers may be requested to courier the product to our designated return address.

In eligible cases involving defective or incorrect items, reasonable shipping charges may be reimbursed upon approval.

9. Inspection of Returned Products

After receiving the returned item, our quality inspection team will verify:

  • Product condition

  • Packaging

  • Accessories

  • Physical damage

  • Signs of use

  • Manufacturing defects

  • Return eligibility

The inspection generally takes 3–7 business days.

Approval of refunds or replacements depends upon successful verification.

10. Replacement Policy

If the returned product qualifies for replacement:

  • Replacement orders are processed after inspection approval.

  • Delivery timelines depend on stock availability and shipping location.

  • If the item is unavailable, customers may receive:

    • Full refund

    • Store credit

    • Alternative product

11. Refund Policy

Refunds are issued after successful inspection and approval.

Refunds may be processed through:

  • Original payment method

  • Bank transfer

  • UPI

  • Store credit (where applicable)

Refund timelines:

  • UPI Refunds: 3–5 business days

  • Debit/Credit Cards: 5–10 business days

  • Net Banking: 5–10 business days

  • Wallet Payments: 3–7 business days

  • Store Credit: Within 24 hours after approval

Actual credit timing may vary depending on your bank or payment provider.

12. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds cannot be processed as cash.

Customers must provide:

  • Bank Account Number

  • Account Holder Name

  • IFSC Code

or

A valid UPI ID for refund processing.

13. Order Cancellation

Orders may be cancelled before shipment.

If cancellation is requested before dispatch:

  • Full refund will be processed.

Once an order has been shipped, cancellation is generally not possible.

Customers may instead request a return after delivery if eligible.

14. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your payment provider.

  • Contact your bank.

Processing delays are sometimes caused by banking procedures.

If your refund remains pending after the expected timeline, contact us at:

geojem.business@gmail.com

15. Return Shipping Responsibility

GeoJem.com bears return shipping costs when:

  • Wrong product delivered

  • Manufacturing defect

  • Transit damage

Customers may bear shipping costs when:

  • Returning a product without a valid reason

  • Returning items not covered under this policy

  • The return request does not qualify under our eligibility criteria

16. Fraud Prevention

To protect our customers and business:

GeoJem.com reserves the right to reject returns involving:

  • False damage claims

  • Used products presented as unused

  • Missing accessories

  • Fraudulent return requests

  • Repeated misuse of the return policy

Such cases may be investigated and appropriate action may be taken.

17. Quality Assurance

Every product undergoes quality inspection before shipment.

However, if an issue occurs during transit or manufacturing, we will work diligently to resolve it promptly and fairly.

Our objective is to provide a hassle-free shopping experience while maintaining transparency and customer trust.

18. Changes to This Policy

GeoJem.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Updated versions become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

19. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:

GeoJem.com

Email: geojem.business@gmail.com

Phone: 8001200587

Address:

P. R. Thakur Sarani, Ganti, Thakur Nagar,

P.S. Gaighhata,

District North 24 Parganas,

West Bengal – 743287, India

GST Number: 19AHUPR4089D1ZM

We sincerely appreciate your trust in GeoJem.com and remain committed to providing quality products, transparent policies, and excellent customer service. Our team is always ready to assist you and ensure that your shopping experience is safe, smooth, and satisfactory.