Refund policy

Last Updated: February 2026

Welcome to GeoJem.com. We truly value your trust in our brand and are committed to offering premium-quality Jewelry and Crystal Products along with a smooth and transparent shopping experience. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds are accepted, along with the procedures and timelines involved.

By placing an order on GeoJem.com, you agree to the terms outlined in this policy. We recommend reading it carefully before making a purchase.

1. Company Information

Business Name: GeoJem

Category: Jewelry and Crystal Products

Business Address:
P. R. Thakur Sarani, Ganti, Thakur Nagar
P.S. – Gaighata, District – North 24 Parganas
West Bengal, India
Pin Code: 743287

Email: geojem.business@gmail.com
Phone: 8001200587

2. Our Commitment to Quality

At GeoJem, each jewelry and crystal product is carefully inspected, securely packed, and shipped with utmost care. Due to the delicate and premium nature of our products, we follow a strict yet fair return and refund policy to ensure both customer satisfaction and product integrity.

3. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or broken product

  • You received a wrong item different from what you ordered

  • The product has manufacturing defects

  • The product is missing items or components

To be eligible for a return:

  • The request must be raised within 48 hours of delivery

  • The product must be unused, unworn, and unaltered

  • The item must be returned in its original packaging, including tags, certificates, pouches, boxes, and invoices

  • Proof such as clear images or unboxing videos may be required

4. Non-Returnable & Non-Refundable Items

Due to hygiene, customization, and product sensitivity, the following items are not eligible for return or refund:

  • Customized or personalized jewelry

  • Engraved products

  • Items purchased during clearance or sale offers

  • Gift cards or promotional items

  • Products damaged due to misuse, negligence, or normal wear and tear

  • Crystals showing natural variations in color, texture, or shape (these are inherent characteristics)

5. Return Request Process

To initiate a return:

  1. Email us at geojem.business@gmail.com within 48 hours of delivery

  2. Mention your Order ID, contact number, and reason for return

  3. Attach clear photos or videos showing the issue

  4. Our team will review your request within 2–3 business days

Once approved, return instructions will be shared with you.

6. Return Shipping

  • Customers may be required to self-ship the product to our return address

  • Return shipping costs are borne by the customer, unless the error is from our side

  • We recommend using a trackable courier service

  • GeoJem is not responsible for items lost or damaged during return transit

7. Inspection & Approval

After receiving the returned product:

  • Our quality team will inspect the item thoroughly

  • Inspection usually takes 3–5 business days

  • Approval or rejection will be communicated via email

If the product fails quality checks, the return may be declined and shipped back to the customer.

8. Refund Policy

Once your return is approved:

  • Refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

  • Shipping and handling charges are non-refundable unless stated otherwise

Payment Method Refund Timelines:

  • UPI / Wallets: 3–7 business days

  • Debit / Credit Cards: 5–10 business days

  • Net Banking: 3–7 business days

Bank processing times may vary.

9. Replacement Policy

Instead of a refund, you may opt for a replacement, subject to stock availability.

  • Replacement requests must follow the same eligibility criteria

  • Replacement products are shipped after return approval

  • If the item is unavailable, a refund will be processed

10. Order Cancellation Policy

Before Shipment:

  • Orders can be cancelled within 12 hours of placing the order

  • Full refund will be issued

After Shipment:

  • Orders cannot be cancelled once shipped

  • You may follow the return process after delivery (if eligible)

11. Damaged or Tampered Packages

If your package arrives in a damaged or tampered condition:

  • Do not accept the delivery if possible

  • If accepted, record an unboxing video clearly showing the damage

  • Contact us within 24 hours of delivery

Claims without proper evidence may not be accepted.

12. Natural Characteristics of Jewelry & Crystals

Please note:

  • Natural crystals may have slight variations in color, clarity, inclusions, and texture

  • Handmade jewelry may show minor design variations

  • These are not considered defects and do not qualify for returns

13. Exchange Policy

At present, GeoJem does not offer direct exchanges. Customers are advised to place a new order after completing the return process (if applicable).

14. Fraud Prevention

GeoJem reserves the right to:

  • Reject suspicious or excessive return requests

  • Cancel orders suspected of fraud

  • Take legal action in cases of misuse of policy

15. Force Majeure

GeoJem shall not be liable for delays or failure in processing returns or refunds due to circumstances beyond our control, including natural disasters, strikes, government actions, or courier disruptions.

16. Changes to This Policy

GeoJem reserves the right to modify this Return and Refund Policy at any time without prior notice. Updates will be posted on this page and will be effective immediately.

17. Contact Us

For any questions, concerns, or support regarding returns and refunds, please contact:

GeoJem – Customer Support
📍 P. R. Thakur Sarani, Ganti, Thakur Nagar
P.S. – Gaighata, Dist – North 24 Parganas
Pin Code – 743287
📧 Email: geojem.business@gmail.com
📞 Phone: 8001200587

We appreciate your trust in GeoJem. Thank you for choosing us for your jewelry and crystal needs.