Legal notice

Welcome to GeoJem. This Legal Notice governs the use of our website, products, services, and all related transactions conducted through our business. By accessing our website, purchasing our products, or interacting with our services, you acknowledge and agree to the terms and conditions stated in this Legal Notice. We strongly encourage all users, customers, and visitors to read this notice carefully before using our platform.

Business Information

Business Name: GeoJem
Category: Jewelry and Crystal Products

Registered Business Address:
P. R. Thakur Sarani, Ganti, Thakur Nagar
P.S. – Gaighata, District – North 24 Parganas
West Bengal, India
Pin Code – 743287

Email: geojem.business@gmail.com
Phone: 8001200587

1. Introduction

GeoJem specializes in jewelry, gemstones, crystals, and related accessories. Our products are designed for fashion, decorative, spiritual, and personal use. By visiting or purchasing from GeoJem, you engage in our services and agree to comply with all applicable laws, policies, and conditions outlined herein.

This Legal Notice applies to all visitors, users, customers, vendors, merchants, and contributors of content. If you disagree with any part of this notice, you should discontinue the use of our services immediately.

2. Intellectual Property Rights

All content available on GeoJem, including but not limited to logos, product images, graphics, designs, text, videos, website layouts, icons, product descriptions, branding materials, and digital assets, is the exclusive property of GeoJem unless otherwise stated.

Unauthorized copying, reproduction, modification, distribution, republication, resale, or exploitation of any content without written permission from GeoJem is strictly prohibited. Any misuse of our intellectual property may result in legal action under applicable Indian intellectual property laws.

Users may not use our trademarks, brand name, or visual identity for commercial purposes without prior written consent.

3. Product Representation and Accuracy

GeoJem strives to ensure that all product descriptions, photographs, pricing details, dimensions, colors, and specifications are accurate and updated regularly. However, due to variations in lighting, device displays, screen resolutions, and handcrafted product characteristics, slight differences may occur between product images and the actual item received.

Natural crystals and gemstones may contain minor inclusions, texture variations, color differences, or natural marks, which are not considered defects but are part of the uniqueness of the product.

GeoJem reserves the right to:

  • Modify product details without prior notice

  • Correct pricing errors

  • Update inventory availability

  • Discontinue products at any time

We do not guarantee that all information on our platform will always be completely error-free or uninterrupted.

4. Use of Website

By using our website or services, you agree that:

  • You are at least 18 years of age or using the platform under parental supervision

  • You will provide accurate and lawful information

  • You will not use the website for fraudulent or illegal purposes

  • You will not attempt to hack, disrupt, damage, or misuse our systems

  • You will not upload malicious software, spam, or harmful content

Any violation of these conditions may result in restriction or permanent suspension of access to our services.

5. Pricing and Payments

All prices displayed by GeoJem are listed in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without prior notice depending on market conditions, gemstone sourcing costs, taxes, or promotional offers.

GeoJem reserves the right to refuse or cancel orders in the following situations:

  • Incorrect pricing due to technical error

  • Suspected fraudulent activity

  • Product unavailability

  • Payment authorization failure

  • Violation of our policies

Customers are responsible for ensuring accurate payment and billing details during checkout.

6. Shipping and Delivery

GeoJem aims to process and dispatch orders within a reasonable timeframe. Delivery timelines may vary depending on:

  • Customer location

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Unforeseen logistical delays

While we work with reliable courier providers, GeoJem cannot guarantee exact delivery dates. Delays caused by third-party shipping companies are beyond our direct control.

Customers are responsible for providing accurate shipping details. GeoJem shall not be held liable for losses arising from incorrect addresses or failed delivery attempts due to customer negligence.

7. Returns, Refunds, and Exchanges

GeoJem may offer returns or exchanges under specific conditions as outlined in our Return and Refund Policy. Products damaged due to misuse, mishandling, unauthorized modifications, or wear and tear may not qualify for refunds or replacements.

Customers must inspect products upon delivery and report issues within the specified reporting period. Failure to notify us within the required timeframe may result in rejection of the claim.

Refund processing timelines may vary depending on banking systems and payment providers.

8. Limitation of Liability

GeoJem shall not be held liable for:

  • Indirect or consequential damages

  • Loss of profits or business opportunities

  • Emotional distress

  • Delayed deliveries caused by external factors

  • Temporary website interruptions

  • Technical errors beyond our control

All products are sold on an “as-is” and “as-available” basis. GeoJem does not provide warranties beyond those required under applicable law.

Our total liability, if any, shall not exceed the amount paid by the customer for the purchased product.

9. Crystal and Spiritual Disclaimer

GeoJem sells crystals, gemstones, and spiritual products primarily for decorative, cultural, personal, and lifestyle purposes. Any information regarding spiritual, metaphysical, healing, or energy-related properties is based on traditional beliefs and customer experiences.

GeoJem does not guarantee medical, psychological, therapeutic, financial, or supernatural results from the use of crystals or gemstones. Our products should not be considered substitutes for professional medical, psychological, legal, or financial advice.

Customers should consult qualified professionals for medical or health-related concerns.

10. External Links and Third-Party Services

Our website or social media platforms may contain links to third-party websites, payment gateways, courier services, or external resources. GeoJem is not responsible for:

  • Third-party website content

  • Privacy practices

  • External policies

  • Service interruptions

  • Damages arising from third-party use

Accessing third-party services is entirely at the user’s own risk.

11. Privacy and Data Protection

GeoJem values customer privacy and takes reasonable measures to protect personal information. Customer details collected during transactions may include:

  • Name

  • Contact number

  • Email address

  • Shipping address

  • Payment-related information

This information is used solely for order processing, communication, customer support, marketing updates, and legal compliance.

GeoJem does not knowingly sell or misuse customer data. However, information may be shared with trusted service providers such as shipping companies and payment processors when necessary to complete transactions.

Users are responsible for maintaining the confidentiality of their account credentials.

12. User Conduct

Users are prohibited from:

  • Posting offensive or unlawful content

  • Violating intellectual property rights

  • Attempting unauthorized access to systems

  • Conducting fraudulent activities

  • Impersonating others

  • Using automated tools to scrape data

GeoJem reserves the right to terminate accounts or restrict access if misuse is detected.

13. Indemnification

By using GeoJem’s services, users agree to indemnify and hold harmless GeoJem, its owners, employees, affiliates, suppliers, and partners from any claims, liabilities, damages, expenses, or legal fees arising from:

  • Violation of these terms

  • Misuse of products

  • Fraudulent activities

  • Breach of applicable laws

14. Governing Law and Jurisdiction

This Legal Notice shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of GeoJem’s services shall fall under the jurisdiction of the courts located in West Bengal, India.

Users agree to resolve disputes through lawful and fair procedures before pursuing legal action.

15. Modifications to Legal Notice

GeoJem reserves the right to update, modify, or replace this Legal Notice at any time without prior notice. Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to remain informed about our legal policies and obligations.

16. Contact Information

For questions, complaints, legal concerns, or further clarification regarding this Legal Notice, customers may contact us using the details below:

GeoJem
P. R. Thakur Sarani, Ganti, Thakur Nagar
P.S. – Gaighata, District – North 24 Parganas
West Bengal, India – 743287

Email: geojem.business@gmail.com
Phone: 8001200587

Thank you for choosing GeoJem. We appreciate your trust and support and remain committed to offering quality jewelry and crystal products with transparency, professionalism, and customer satisfaction.