Terms & Conditions

Effective Date: July 7, 2026

Welcome to GeoJem.com. These Terms & Conditions ("Terms") govern your use of our website, products, and services. By accessing or using GeoJem.com, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website immediately.

1. About Us

GeoJem.com is an online shopping platform offering a carefully curated collection of jewelry, fashion accessories, lifestyle products, and related merchandise. Our goal is to provide customers with high-quality products, secure transactions, and excellent customer service.

Business Information

Website: GeoJem.com

Email: geojem.business@gmail.com

Phone: 8001200587

Business Address:

P. R. Thakur Sarani, Ganti,

Thakur Nagar, P.S. Gaighhata,

District North 24 Parganas,

West Bengal – 743287

GSTIN: 19AHUPR4089D1ZM

2. Acceptance of Terms

By browsing, accessing, registering, or placing an order on GeoJem.com, you confirm that you:

  • Are at least 18 years of age or are using the website under parental or legal guardian supervision.

  • Agree to comply with these Terms & Conditions.

  • Agree to all applicable Indian laws and regulations governing online commerce.

These Terms apply to every visitor, customer, and user of the website.

3. Products and Services

GeoJem.com strives to provide accurate descriptions, pricing, specifications, and images for every product.

However:

  • Product colors may vary due to screen settings and lighting.

  • Product dimensions may have minor manufacturing variations.

  • Availability is subject to stock.

  • We reserve the right to discontinue any product without prior notice.

Images displayed on the website are for illustration purposes and actual products may differ slightly.

4. Pricing Policy

All prices displayed on GeoJem.com are listed in Indian Rupees (INR).

Prices may change without notice due to:

  • Market fluctuations

  • Supplier pricing

  • Promotional campaigns

  • Government taxes

  • GST revisions

Applicable taxes will be shown during checkout wherever required.

5. Orders

Once an order is successfully placed, you will receive an order confirmation via email or SMS.

GeoJem.com reserves the right to:

  • Accept or reject any order.

  • Cancel suspicious or fraudulent transactions.

  • Limit quantities purchased.

  • Refuse orders violating our policies.

If payment has already been received for a cancelled order, the eligible refund will be processed according to our Refund Policy.

6. Payment Terms

We accept secure payments through trusted payment gateways.

Available payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallet Payments

  • Cash on Delivery (where available)

Customers agree to provide valid payment information.

GeoJem.com never stores your complete debit or credit card details.

7. Shipping & Delivery

Orders are generally processed within our standard processing timeline.

Delivery timelines depend on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational circumstances

While we make every effort to ensure timely delivery, unexpected delays may occasionally occur.

Customers are responsible for providing accurate delivery addresses and contact information.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Orders already shipped generally cannot be cancelled.

GeoJem.com reserves the right to cancel orders due to:

  • Pricing errors

  • Inventory shortages

  • Payment verification issues

  • Technical errors

  • Suspected fraudulent activity

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible returns must satisfy applicable conditions, including:

  • Product received in original condition.

  • Original packaging available.

  • No signs of misuse.

  • Return requested within the eligible period.

Refund timelines may vary depending on the payment method used.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate personal information.

  • Maintain confidentiality of account credentials.

  • Use the website legally.

  • Avoid fraudulent transactions.

  • Respect applicable laws.

You are responsible for all activities performed using your account.

11. User Accounts

When creating an account, customers agree to:

  • Provide truthful information.

  • Keep login credentials secure.

  • Update account information whenever necessary.

  • Notify us immediately of unauthorized account access.

GeoJem.com reserves the right to suspend accounts involved in suspicious activities.

12. Intellectual Property

All content available on GeoJem.com, including but not limited to:

  • Logos

  • Graphics

  • Images

  • Product descriptions

  • Website design

  • Icons

  • Text

  • Layout

  • Branding

is the intellectual property of GeoJem.com or its licensors.

Unauthorized copying, reproduction, or commercial use is strictly prohibited without written permission.

13. Promotional Offers

Promotional campaigns may include:

  • Discount coupons

  • Festival sales

  • Flash sales

  • Bundle offers

  • Referral programs

Each promotion carries its own terms.

GeoJem.com reserves the right to modify or discontinue promotions at any time.

14. Product Availability

Product inventory changes continuously.

Adding a product to your cart does not guarantee availability.

Orders may be cancelled if stock becomes unavailable before dispatch.

15. Accuracy of Information

We work hard to ensure all information is accurate.

However, occasional errors may occur regarding:

  • Pricing

  • Product descriptions

  • Availability

  • Images

  • Specifications

GeoJem.com reserves the right to correct such errors without prior notice.

16. Prohibited Activities

Users must not:

  • Violate laws.

  • Attempt unauthorized access.

  • Spread malware or harmful software.

  • Upload offensive content.

  • Copy website content without permission.

  • Interfere with website functionality.

  • Engage in fraudulent transactions.

Violation of these Terms may result in account suspension or legal action.

17. Third-Party Services

Our website may include links to third-party websites or payment gateways.

GeoJem.com is not responsible for:

  • Third-party content

  • Privacy practices

  • Service interruptions

  • External website policies

Users should review third-party policies before using their services.

18. Limitation of Liability

GeoJem.com shall not be liable for:

  • Indirect losses

  • Business interruption

  • Loss of profits

  • Data loss

  • Delivery delays caused by external factors

  • Courier-related issues

  • Force majeure events

Our maximum liability shall not exceed the amount paid for the relevant order.

19. Warranty Disclaimer

Unless specifically stated, products are sold "as available" and "as is."

GeoJem.com does not guarantee:

  • Continuous website availability

  • Error-free operation

  • Compatibility with every device

  • Uninterrupted access

Manufacturer warranties, where applicable, remain subject to the manufacturer's terms.

20. Privacy

Customer privacy is important to us.

Collection and use of personal information are governed by our Privacy Policy.

By using GeoJem.com, you consent to the collection and processing of information necessary to provide our services.

21. Electronic Communications

By registering or placing an order, you consent to receive communications via:

  • Email

  • SMS

  • Phone calls

  • WhatsApp (where applicable)

These communications may relate to:

  • Order confirmations

  • Delivery updates

  • Customer support

  • Promotional offers

  • Policy updates

22. Force Majeure

GeoJem.com shall not be held responsible for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemic situations

  • Government restrictions

  • Transportation disruptions

  • Internet failures

  • Labor strikes

23. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of GeoJem.com shall be subject to the exclusive jurisdiction of the competent courts located in North 24 Parganas, West Bengal.

24. Changes to These Terms

GeoJem.com reserves the right to modify or update these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.

25. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms & Conditions constitute the complete agreement between GeoJem.com and its users regarding the use of the website and supersede any previous agreements or understandings.

27. Contact Information

For questions, concerns, or support regarding these Terms & Conditions, please contact us:

GeoJem.com

Email: geojem.business@gmail.com

Phone: 8001200587

Business Address:

P. R. Thakur Sarani, Ganti,

Thakur Nagar,

P.S. Gaighhata,

District North 24 Parganas,

West Bengal – 743287

GSTIN: 19AHUPR4089D1ZM

Thank you for choosing GeoJem.com. We appreciate your trust and are committed to providing a secure, transparent, and reliable shopping experience.