Privacy policy

Effective Date: July 7, 2026

Welcome to GeoJem. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how GeoJem ("we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from geojem.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our website.

1. Business Information

Store Name: GeoJem

Website: geojem.com

Email: geojem.business@gmail.com

Phone: +91 8001200587

Business Address:

P. R Thakur Sarani, Ganti,

Thakur Nagar,

P.S. Gaighhata,

District: North 24 Parganas,

West Bengal – 743287

GSTIN: 19AHUPR4089D1ZM

2. Information We Collect

We may collect different categories of information when you interact with our website.

Personal Information

This includes information you voluntarily provide, such as:

  • Full Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Mobile Number

  • Payment Information

  • Order Details

  • Account Login Information

  • Customer Support Requests

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Location Data

  • Language Preferences

  • Time Zone

  • Pages Viewed

  • Products Viewed

  • Shopping Cart Activity

  • Referral URLs

This information helps us improve our services and user experience.

3. How We Use Your Information

We use your personal information for various legitimate business purposes, including:

  • Processing and delivering your orders

  • Verifying your identity

  • Managing your customer account

  • Providing customer support

  • Sending order confirmations

  • Processing refunds

  • Preventing fraud

  • Improving website performance

  • Personalizing your shopping experience

  • Responding to inquiries

  • Sending promotional emails (with your consent)

  • Maintaining legal and tax records

  • Complying with applicable laws

4. Payment Information

We do not store your complete debit card, credit card, UPI PIN, or banking credentials.

Payments are processed securely through trusted third-party payment gateways. These providers maintain their own privacy and security standards.

Please review the privacy policies of your chosen payment provider before making payments.

5. Cookies

GeoJem uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save login preferences

  • Analyze website traffic

  • Improve website speed

  • Measure advertising performance

  • Personalize recommendations

You may disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or promotional offers, we may send:

  • Product updates

  • New arrivals

  • Exclusive discounts

  • Seasonal promotions

  • Special offers

  • Store announcements

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

7. Sharing Your Information

We respect your privacy and never sell your personal information.

However, we may share necessary information with trusted service providers, including:

  • Shipping companies

  • Courier partners

  • Payment gateways

  • Website hosting providers

  • Marketing service providers

  • Analytics providers

  • Customer support platforms

  • Government authorities when legally required

All third-party service providers are expected to protect your information.

8. Data Security

Protecting your information is our priority.

We implement appropriate technical and organizational safeguards, including:

  • SSL encryption

  • Secure payment processing

  • Restricted employee access

  • Password protection

  • Secure cloud hosting

  • Firewall protection

  • Regular software updates

  • Fraud monitoring

Although we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain your personal information only as long as necessary for:

  • Completing transactions

  • Customer support

  • Accounting

  • Tax compliance

  • Legal obligations

  • Fraud prevention

  • Business operations

When no longer required, information is securely deleted or anonymized.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Delete your personal data

  • Withdraw marketing consent

  • Request data portability

  • Restrict certain processing activities

  • Object to specific processing

To exercise these rights, please contact us using the information provided below.

11. Children's Privacy

GeoJem does not knowingly collect personal information from individuals under the age of 18 without appropriate parental or guardian consent.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it promptly.

12. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently and have their own privacy practices.

GeoJem is not responsible for the privacy practices, policies, or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

13. Analytics

We may use analytics tools to understand:

  • Visitor behavior

  • Popular products

  • Shopping trends

  • Website performance

  • Marketing effectiveness

  • Customer engagement

Analytics information is generally collected in aggregated or anonymized form wherever possible.

14. Advertising

We may display advertisements through third-party advertising partners.

These advertising services may use cookies and similar technologies to:

  • Measure campaign performance

  • Display relevant advertisements

  • Limit repetitive advertisements

  • Improve marketing efficiency

You may control certain advertising preferences through your browser settings or device settings.

15. Account Security

If you create an account on GeoJem, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you suspect unauthorized access to your account.

16. Order Information

When placing an order, we collect information necessary to:

  • Confirm purchases

  • Process payments

  • Arrange shipping

  • Communicate delivery updates

  • Handle returns and refunds

  • Provide customer service

Order records may be retained for accounting and legal compliance.

17. International Visitors

If you access our website from outside India, your information may be processed and stored in India or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers where permitted by applicable law.

18. Legal Compliance

We may disclose personal information when required to:

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our policies

  • Protect customer rights

  • Prevent fraud

  • Protect business operations

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in legal requirements

  • Business practices

  • Technology updates

  • Service improvements

The revised Privacy Policy will be posted on this page with the updated effective date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

GeoJem

Website: geojem.com

Email: geojem.business@gmail.com

Phone: +91 8001200587

Business Address:

P. R Thakur Sarani, Ganti,

Thakur Nagar,

P.S. Gaighhata,

District: North 24 Parganas,

West Bengal – 743287

GSTIN: 19AHUPR4089D1ZM

We will make reasonable efforts to respond to your privacy-related inquiries as promptly as possible.

Thank you for choosing GeoJem. Your privacy and trust are important to us, and we are committed to protecting your personal information while providing a secure and enjoyable shopping experience.