Shipping policy

Effective Date: July 7, 2026

Thank you for shopping with GeoJem. We are committed to providing a smooth, reliable, and transparent shipping experience for all our customers across India. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after dispatch.

If you have any questions regarding your shipment, please contact us using the details below:

Store Name: GeoJem
Website: geojem.com
Email: geojem.business@gmail.com
Phone: +91 8001200587
Business Address:
P. R. Thakur Sarani, Ganti, Thakur Nagar, P.S. Gaighhata, District North 24 Parganas, West Bengal – 743287
GSTIN: 19AHUPR4089D1ZM

1. Shipping Coverage

GeoJem currently delivers products across most serviceable locations within India. We work with trusted courier and logistics partners to ensure that your order reaches you safely and on time.

Delivery availability depends on the serviceability of your PIN code. In rare cases, we may be unable to deliver to certain remote or restricted locations. If this happens, our customer support team will contact you regarding alternative arrangements or order cancellation.

2. Order Processing Time

All orders are processed after successful confirmation of payment or Cash on Delivery (COD) verification, where applicable.

Our standard processing time is:

  • 1–3 business days for order verification

  • Quality inspection before dispatch

  • Secure packaging

  • Shipment handover to our courier partner

Orders placed on Sundays or public holidays will be processed on the next working day.

During festivals, sales, product launches, or other high-demand periods, processing may take slightly longer than usual.

3. Estimated Delivery Time

Delivery timelines depend on your location and courier availability.

Typical delivery estimates are:

  • Metro Cities: 3–6 business days

  • Tier-2 & Tier-3 Cities: 4–8 business days

  • Rural & Remote Areas: 5–10 business days

These delivery estimates are approximate and should not be considered guaranteed delivery dates.

Unexpected circumstances such as severe weather, transportation delays, government restrictions, natural disasters, strikes, or courier disruptions may extend delivery times.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

GeoJem may occasionally offer:

  • Free Shipping promotions

  • Limited-time shipping discounts

  • Special festive shipping offers

Eligibility for promotional shipping offers will be clearly mentioned on our website.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible PIN codes.

For COD orders:

  • Customers must provide accurate contact information.

  • Our team or courier partner may contact you for order confirmation.

  • Failure to confirm may result in cancellation.

  • Repeated refusal of COD orders may restrict future COD eligibility.

Payment should be made directly to the courier representative at the time of delivery whenever applicable.

6. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via email or other available communication channels.

The confirmation includes:

  • Order number

  • Purchased items

  • Billing details

  • Shipping information

  • Payment status

Please review your order immediately and notify us if any information is incorrect.

7. Shipment Tracking

After dispatch, customers will receive shipment tracking information whenever available.

Tracking information may include:

  • Courier partner

  • Tracking number

  • Tracking link

  • Estimated delivery updates

Please allow up to 24–48 hours for tracking information to become active after dispatch.

8. Packaging Standards

Every GeoJem order is carefully packed to minimize the risk of damage during transit.

Our packaging process includes:

  • Product quality inspection

  • Secure wrapping

  • Protective cushioning where required

  • Appropriate outer packaging

Packaging may vary depending on product type, size, and shipping requirements.

9. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

  • Customer is unavailable

  • Incorrect address is provided

  • Contact number is unreachable

  • Delivery is repeatedly refused

the shipment may be returned to GeoJem.

Additional shipping charges may apply for re-dispatch.

10. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping details.

Please verify:

  • Full name

  • House number

  • Street

  • Landmark

  • City

  • State

  • PIN code

  • Mobile number

GeoJem cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

11. Address Modification

If you need to change your delivery address, please contact us as soon as possible.

Address modifications can only be made before dispatch.

Once the order has been shipped, we may not be able to update delivery information.

12. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control.

Possible reasons include:

  • Extreme weather

  • Courier operational issues

  • Transportation disruptions

  • Government regulations

  • Public holidays

  • High order volumes

  • Natural disasters

We appreciate your patience in such situations.

13. Lost Shipments

If your shipment appears lost during transit, please contact our customer support.

We will:

  • Coordinate with the courier partner

  • Investigate shipment status

  • Provide updates

  • Offer an appropriate resolution if the shipment is confirmed lost

Investigation timelines depend on courier policies.

14. Damaged Packages

If your package arrives visibly damaged:

  • Inspect the parcel before accepting delivery.

  • Take photographs of the package.

  • Contact GeoJem immediately.

  • Keep all packaging materials until the issue is resolved.

We will review the case and provide assistance according to our policies.

15. Missing Items

If your delivered package is missing any item:

  • Contact us within 48 hours of delivery.

  • Share your order number.

  • Provide photographs of the received package.

Our support team will investigate and resolve the issue promptly.

16. Partial Shipments

Some orders may be shipped in multiple packages due to:

  • Product availability

  • Warehouse logistics

  • Packaging requirements

  • Courier limitations

Customers will receive updates for each shipment whenever applicable.

17. Delivery Acceptance

Upon delivery, customers should verify:

  • Package condition

  • Product quantity

  • Visible damage

Once delivery has been accepted, claims for transit-related issues may be subject to verification.

18. International Shipping

Currently, GeoJem primarily serves customers within India.

International shipping may not be available unless specifically announced on our website.

Any future international orders may be subject to customs duties, import taxes, and local regulations applicable in the destination country.

19. Force Majeure

GeoJem shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Government restrictions

  • War

  • Civil unrest

  • Transportation failures

  • Strikes

  • Courier disruptions

20. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Monitoring shipment tracking.

  • Being available to receive deliveries.

  • Reporting shipping issues promptly.

  • Keeping communication channels active.

Failure to meet these responsibilities may result in delayed or unsuccessful delivery.

21. Shipping Policy Updates

GeoJem reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for the latest shipping information.

Continued use of our website following policy updates constitutes acceptance of the revised Shipping Policy.

Contact Us

For shipping-related questions, order assistance, or delivery support, please contact us:

GeoJem
Website: geojem.com
Email: geojem.business@gmail.com
Phone: +91 8001200587
Business Address:
P. R. Thakur Sarani, Ganti, Thakur Nagar, P.S. Gaighhata, District North 24 Parganas, West Bengal – 743287
GSTIN: 19AHUPR4089D1ZM

Our customer support team will make every effort to respond promptly and assist you with any shipping concerns.