Shipping policy

Last Updated: February 2026

Welcome to GeoJem.com. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase Jewelry and Crystal products from us. We aim to ensure a smooth, transparent, and reliable delivery experience for all our customers across India.

By placing an order on GeoJem.com, you agree to the terms described in this Shipping Policy.

1. About GeoJem

GeoJem is a jewelry and crystal-focused brand dedicated to offering high-quality, carefully curated products that combine beauty, craftsmanship, and value. Each product is handled with care from the moment it is prepared for dispatch until it reaches your doorstep.

Business Address:
P. R. Thakur Sarani, Ganti, Thakur Nagar
Police Station – Gaighata
District – North 24 Parganas
West Bengal, India
Pin Code – 743287

Email: geojem.business@gmail.com
Phone: +91 8001200587

2. Order Processing Time

All orders placed on GeoJem.com are processed after successful payment confirmation.

  • Processing Time: 1–3 business days

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • During festive seasons, sales events, or high-demand periods, processing times may be slightly extended.

Jewelry and crystal items are quality-checked, securely packed, and prepared for shipment to ensure they reach you in perfect condition.

3. Shipping Locations

Currently, GeoJem ships across India.

We do not offer international shipping at this time. Orders placed with delivery addresses outside India may be automatically canceled and refunded.

If your location is considered a remote or non-serviceable area by our courier partners, we will contact you for an alternative solution or refund.

4. Shipping Methods & Courier Partners

We work with reliable and reputed courier and logistics partners to ensure timely and safe delivery of your orders.

Shipping methods may include:

  • Standard Courier Services

  • Surface or Air Shipping (depending on location)

The courier partner is selected based on your delivery location, package size, and service availability.

5. Estimated Delivery Time

Delivery timelines may vary depending on your location and external factors.

Estimated Delivery Time:

  • Metro Cities: 3–5 business days after dispatch

  • Non-Metro & Semi-Urban Areas: 4–7 business days after dispatch

  • Remote or Rural Areas: 6–10 business days after dispatch

These timelines are estimates and may vary due to weather conditions, courier delays, regional restrictions, or unforeseen circumstances.

6. Shipping Charges

Shipping charges, if applicable, are clearly mentioned at checkout before payment.

  • We may offer free shipping on selected products, promotions, or minimum order values.

  • Any applicable shipping fees are calculated based on order value, weight, and delivery location.

GeoJem reserves the right to revise shipping charges without prior notice.

7. Order Tracking

Once your order is shipped, you will receive a confirmation message via email or SMS containing:

  • Tracking Number

  • Courier Partner Name

  • Tracking Link (where available)

You can track your shipment using the provided details. If you face issues tracking your order, feel free to contact our support team.

8. Packaging & Handling

Jewelry and crystal items are delicate and valuable. We take special care in packaging:

  • Protective inner wrapping

  • Secure outer packaging

  • Tamper-resistant sealing

Our packaging ensures that your products remain safe during transit and reach you in excellent condition.

9. Delivery Attempts

Courier partners usually make 2–3 delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address

  • Customer unavailability

  • Incomplete contact details

The package may be returned to our warehouse. In such cases:

  • Re-shipping charges may apply

  • Refunds, if requested, may exclude shipping charges

Please ensure your delivery details are accurate at checkout.

10. Address Accuracy

Customers are responsible for providing complete and accurate delivery addresses, including:

  • House/Flat Number

  • Street/Locality

  • Landmark (if applicable)

  • Correct Pin Code

  • Active Phone Number

GeoJem is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

11. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered, or opened:

  • Do not accept the delivery if possible

  • Take clear photos/videos of the package

  • Contact us immediately at geojem.business@gmail.com or 8001200587

We will investigate and assist you as per our resolution policy.

12. Missing or Lost Shipments

In rare cases, shipments may be delayed or lost in transit.

If your order has not been delivered within the estimated timeframe:

  • Contact our customer support team

  • We will coordinate with the courier partner

Resolution may include re-shipment or refund after proper verification.

13. Partial Shipments

Sometimes, if an order contains multiple items, products may be shipped separately due to availability or packaging requirements.

In such cases:

  • You will receive separate tracking details

  • No additional shipping charges will be applied

14. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government regulations

  • Courier strikes

  • Regional restrictions

GeoJem is not liable for delays caused by factors beyond our control, but we will always keep you informed.

15. Change or Cancellation After Shipping

Once an order has been shipped:

  • Address changes may not be possible

  • Order cancellation requests cannot be guaranteed

Please contact us immediately if you need assistance. We will try our best to help, depending on shipment status.

16. Cash on Delivery (If Applicable)

If Cash on Delivery (COD) is available:

  • COD availability depends on location

  • Additional charges may apply

  • Orders with repeated COD refusals may be restricted

GeoJem reserves the right to disable COD for certain customers or locations.

17. Returns & Shipping

For information regarding returns, exchanges, or refunds, please refer to our Return & Refund Policy.

Shipping charges for returns may be:

  • Covered by GeoJem (in case of defective or incorrect items)

  • Borne by the customer (in other cases)

18. Customer Support

For any shipping-related questions, concerns, or assistance, please contact us:

GeoJem Customer Support
📧 Email: geojem.business@gmail.com
📞 Phone: +91 8001200587

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

19. Policy Updates

GeoJem reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be effective immediately upon posting on GeoJem.com. Customers are encouraged to review this policy periodically.

20. Acceptance of Shipping Policy

By placing an order on GeoJem.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

We appreciate your trust in GeoJem and look forward to delivering elegance, quality, and care to your doorstep.

Thank you for shopping with GeoJem.